What Is a Journey?

A journey is a guided path inside your AI Hub toward one specific outcome. Milestones break that path into stages, and steps help users produce the work that gets them there.

How a journey is structured

Each journey has two layers:

• Milestones: meaningful stages of progress.
• Steps: the actions inside each milestone, such as answering questions and generating a plan, script, or other useful output.

For example, a journey to create an email campaign could have milestones for strategy, writing, and preparation to send. Each milestone contains the steps needed for that stage.

When to use multiple journeys

Use a separate journey when the user is working toward a genuinely different outcome. If you're dividing one process into phases, keep those phases as milestones inside one journey.

See Structure Your Journey.

What you can customize

Open the journey's Settings:

• General: its name and Published status.
• Customize: its icon, color, and background.
• Content → Welcome & Explanation: its description, explainer text, image or video, and media layout.
• Content → Completion: the completion popup's title, message, icon, color, and celebration.
• Visibility: conditions controlling when it appears to users.

See Customize a Journey for the full walkthrough.

Publishing and access

Journeys created with the builder or creation wizard start as drafts. Publish a journey before users can see it. Visibility rules can further control who sees it and when.

Use Settings → General → Published to publish or unpublish the journey, then save. You can also use Publish from the journey listing to publish draft content within it. See How Do I Make My AI Hub Live?.

Custom labels

Journeys is the default label. Change it under Hub Settings → Customize → Custom Label for Journeys to a name that fits your program, such as Tracks or Pathways. Help articles use the default label.

To change the sequence, see Reorder Journeys, Milestones, and Steps.