Switch an Offer Between Free and Paid
On the offer's Product tab, change Access type to Free opt-in or Paid and select Save. Only new visitors see the change, and switching to paid requires Stripe to be connected.
Open the offer's Product tab, change Access type to Free opt-in or Paid, and select Save. The change only affects new visitors to the offer page. Switching to paid requires Stripe to be connected first.
Switch an offer
1. In your hub, select Offers, then select Edit on the offer.
2. Open the Product tab.
3. Under Access type, select Free opt-in or Paid.
4. Adjust the settings that appear for that type, then select Save.
You'll see Offer saved. when it's done. If you change your mind before saving, Cancel discards your access and pricing changes.
Going from paid to free
When you choose Free opt-in, the pricing options disappear and Collect on signup appears instead. Email and First & last name are always collected, and you can add Phone number and Address. After you save, new visitors get the free sign-up form instead of checkout.
Your paid pricing isn't thrown away. OBIE remembers the prices you had, so if you switch back to Paid later, they're filled in again for you. Changing the offer type doesn't cancel existing subscriptions in Stripe.
Paid-only page sections, like Offer, Guarantee, Deadline, and FAQ, don't show on a free offer page. Any Included journeys settings also only apply to paid offers.
Going from free to paid
When you choose Paid, the pricing options appear. Set your prices as described in Set Your Offer's Pricing, then save. Stripe must be connected under Account → Payments before a paid offer can be saved. If it isn't, you'll see Connect Stripe to sell paid offers and Save stays unavailable.
Once saved, new visitors see your prices and go through checkout. It's worth opening the Content tab afterward, since paid offers can use the Offer, Guarantee, Deadline, and FAQ sections.
What happens to people who already joined
Switching doesn't affect existing users. Only new visitors see the change. People who signed up for free or bought before the switch keep the access they already have. If you need to remove access for someone, do it from their user record. See Manage AI Hub Access.
If you're unsure which type fits, see Free Opt-in, Purchase, or Subscription.
Frequently asked questions
- Will I lose my prices if I make a paid offer free?
- No. OBIE remembers your paid pricing, and it's filled back in if you switch the offer to Paid again.
- Do people who already paid lose access when I make the offer free?
- No. Switching only changes what new visitors see. Existing users keep the access they already have.
- Why can't I save after switching to Paid?
- Stripe needs to be connected under Account, Payments before a paid offer can be saved.
Related help articles
Free Opt-in, Purchase, or Subscription: Which Offer Type Should You Use?
Use Free opt-in to collect sign-ups without payment, Subscription to bill monthly or annually, and Purchase for a one-time payment or a payment plan. You choose this on the offer's Product tab under Access type.
Read moreSet Your Offer's Pricing: One-Time, Payment Plan, Monthly, and Annual
On the offer's Product tab, set Access type to Paid, choose Subscription (Monthly, Annual) or Purchase (One-time payment, Payment plan), turn on the options you want, and select Save. Buyers pick from the options you turned on at checkout.
Read moreConnect Stripe and Start Selling
Go to Account, Payments and select Connect with Stripe to link your Stripe account. Once connected, you can save paid offers and payments go straight to your Stripe account. Only the account owner can open Payments.
Read more