Customize Your Hub's Welcome Emails

Go to Hub Settings → Welcome Emails to edit the welcome email's subject and body, then select Save Pending Edits. Keep {{resetUrl}} in the template so users can set their password.

Edit the email

1. Open your hub and go to Hub Settings → Welcome Emails.
2. Edit Welcome Email Subject. The default is "Welcome to {{hubName}} AI Hub!"
3. Edit the body in Welcome Email Template.
4. Select Save Pending Edits. If you have unsaved edits on other settings pages too, OBIE asks whether to save all of them or only this page. Discard Edits throws away your unsaved changes on this page.

The same page also has From Name and Reply-To Email. Those are covered in Change Who Your Hub's Emails Come From.

Use the variables

Variables fill in real details when the email is sent. They're listed under each field.

• Subject: {{hubName}}, {{userName}}
• Template: {{hubName}}, {{userName}}, {{resetUrl}}, {{hubUrl}}, {{ownerName}}

Type them with the double curly braces exactly as shown. A misspelled variable shows up in the email as plain text.

Keep {{resetUrl}} in your template. It's the link users select to set their password. Without it, the email won't include their password-setup link. The link expires after 72 hours. After that, users can request a password reset from your hub's login page, and {{hubUrl}} links to your hub so they can find it.

What the default email says

The default greets the user by name, says their access is ready, and has an ACCESS THE AI HUB button that uses {{resetUrl}}. It mentions the 72-hour expiry and signs off from {{ownerName}}, the name of your account's owner.

When it gets sent

• Adding a user: check Send the {hub name} Welcome Email in the create user dialog.
• Any time later: open the user's menu on your hub's Users page and choose Welcome Email → Resend Welcome Email.

Offer purchases send the offer's own access email instead. It uses the same From Name and Reply-To Email.

Check it

Add yourself as a user with an email address you control and send the welcome email. Make sure every variable turned into real text and the button lets you set a password.