Change Who Your Hub's Emails Come From

In Hub Settings → Welcome Emails, From Name sets the sender name users see and Reply-To Email sets where replies go. Verify a new reply-to address, then select Save Pending Edits to apply it.

The sending address doesn't change. Your hub's emails always go out from OBIE's shared sending address. These two fields are how you make them feel like they came from you.

Change the sender name

1. Open your hub and go to Hub Settings → Welcome Emails.
2. Type a name in From Name. Pick something users will recognize, like your name, your brand, or your program.
3. Select Save Pending Edits.

If you leave From Name blank, the sender shows as OBIE.

Set and verify the reply-to address

1. In Hub Settings → Welcome Emails, enter the address in Reply-To Email.
2. Select Verify. OBIE saves the address and sends a confirmation email to it.
3. Open that email and select the link. You need to be signed in to OBIE when you open it, so you may be asked to log in first.
4. Return to Hub Settings → Welcome Emails and select Save Pending Edits to apply the verified address.

You may see Sent or Pending while waiting for confirmation, then Verified once the address is confirmed. If you change the address later, it goes back to unverified until you verify the new one.

Where replies go

When a user replies, OBIE uses the first one of these that applies:

1. This hub's verified Reply-To Email.
2. Your organization's verified reply-to address, if you have one.
3. The email address of your account's owner.
4. OBIE's shared sending address.

So an unverified address is simply skipped. Use an inbox someone actually reads, since the whole point is that a confused user can hit reply and reach a person.

Check it

Add yourself as a user with an email address you control and send the welcome email. Check that the sender name is right, then hit reply and confirm the To field shows the address you expect.

To change what the welcome email says, see Customize Your Hub's Welcome Emails.