Manage Your Billing and Subscription
Open Account Settings → Billing & Subscription to view your plan, change plans or billing periods, manage billing through Stripe, and view invoices. This page is available to the creator who owns the account, not other team members.
Open Account Settings → Billing & Subscription to view your plan, change plans or billing periods, manage billing through Stripe, and view invoices. This page is available to the creator who owns the account, not other team members.
Open Billing & Subscription
- Open your account menu and select Account Settings.
- Select Billing & Subscription in the account sidebar.
Review or start a subscription
Subscription Details shows your Plan, Status, Billing Interval, and Term Renewal date. If cancellation is scheduled, the page also shows when the subscription will end.
If you need to start or reactivate a subscription, choose Monthly or Yearly under Billing period, select Start Subscription, and complete Stripe checkout. Use Pricing Details to compare plans.
Change your plan or billing period
For an active paid subscription:
- Find Change Plan and choose Monthly or Yearly under Billing period.
- Select Upgrade or Downgrade on the plan you want.
- Review the amount and effective date, then select Upgrade Now or Confirm Change.
Upgrades take effect immediately. The confirmation shows today's charge and any applicable credit. Downgrades take effect at the end of your current billing period, so you keep the current plan until the date shown.
For the same plan, changing from monthly to yearly billing is treated as an upgrade; changing from yearly to monthly is treated as a downgrade.
If you have a scheduled downgrade, select Cancel pending change to keep your current plan.
Update your payment method or cancel
Under Manage Subscription, select Manage Billing at Stripe. The Stripe portal opens in a new tab for payment-method updates, invoice history, and cancellation.
Change your plan in OBIE, not in the Stripe portal.
View and pay invoices
Past Invoices shows invoice dates, amounts, and statuses. Select View to open an invoice in Stripe or PDF to download it.
An account-level past-due lock can make all your hubs unavailable to users. If the page shows the past-due invoice banner, find the unpaid invoice below and select View to pay it in Stripe. Contact OBIE support if you've paid and still need help restoring access.
Tokens and usage
Open Account → Usage to check token usage or buy extra tokens under Token Blocks. Purchased token blocks carry over to later billing cycles.
If you have a question about a charge or need a change you can't make here, contact OBIE support.
Frequently asked questions
- Who can access Billing & Subscription?
- The creator who owns the account. Other team members won't see Billing & Subscription in the account sidebar.
- When does a plan change take effect?
- Upgrades take effect immediately; downgrades take effect at the end of the current billing period. Review the confirmation for the exact charge, any applicable credit, and effective date.
- Can I undo a scheduled downgrade?
- Yes. Open Account → Billing & Subscription and select Cancel pending change to keep your current plan.
- Can an unpaid invoice block access to my hubs?
- Yes. An account-level past-due lock can make all your hubs unavailable. Check Billing & Subscription for the invoice banner and select View on the unpaid invoice to pay it in Stripe.