Help and Live Support Inside OBIE, Team Editing Everywhere, and a Sharper Builder

Help and Live Support, Without Leaving Your Hub

Select the ? icon in the header (now sitting right of your user menu) to open Help & Support beside your work instead of on top of it. The panel suggests articles for the page you're on, so if you're stuck in a step editor you get step articles first.

• Search the Help Center and read full articles in the panel, including FAQs and related articles.
• Ask OBIE answers your question in plain language using the Help Center, with links to the articles it drew from.
• Talk to a person — escalate the same conversation to live chat with the OBIE support team, with a notification sound so you don't miss a reply.
• Support offline? A ticket form appears right in the chat. Add a subject line, send it, and we reply by email.
• A small indicator flags new What's New updates you haven't read yet.

Build Together in Real Time — Now Almost Everywhere

Real-time editing started with milestones. It now covers hub settings, journey settings, steps, questions, and conversation templates.

• See who's editing which field, and take a clean handoff when a teammate steps away from it.
• Work in a shared draft and choose Save Pending Edits or Discard when you're ready. Your users keep seeing the last saved version until you save.
• Editing more than one tab? Saving asks whether to Save ALL Pending Changes or only the current tab.
• Step settings are now split into focused tabs — General, Visibility, Content, Questions, Prompt, Customize, and Context — instead of one long page. Drag-and-drop question reordering works with the same safe handoff.
• Team members now see the same hub content creators do.

Offers Look and Work More Like Yours

• Your offer image now shows up as the product at Stripe checkout.
• The offer product screen has a cleaner layout, plus configurable purchase emails.
• Offer links and offer emails now use your custom domain when you have one connected, instead of your OBIE subdomain.

A Sharper AI Hub Builder

• Attach files in the builder — including while creating a journey, milestone, or step — and watch honest progress as they're read, with the prompt box still usable.
• Start Over now clears only the chat you're in, so your hub structure stays intact, and a transcript browser lets you look back at earlier interview and journey conversations.
• Better structure and question planning: fewer duplicate journeys, cleaner naming before you approve, and validated branch and option plans.
• The builder now uses AI Hub and OBIE's real terminology instead of invented product names.
• Clearer progress while adding to an existing hub, and a confirmation step you can pause and read.

Bug Fixes and Polish

• You can now show or hide what you type in the login password field, and password reset emails state how long the link really lasts.
• Account settings always show your own details, and hubs left open overnight pick up where you left off instead of bouncing you to the login screen.
• Your hub's custom favicon shows up on your live hub.
• Publishing changes now carries through everything below it, so a journey, its milestones, and its steps go live together.
• Chat no longer yanks you to the bottom while you're reading — use the jump-to-latest control when you want it.
• Your Document Library now looks and sorts like your Users list, and searching your team finds people again.
• Plus many other minor fixes and quality of life improvements.